Water outage notification:

In this place, the necessary notification for water cutoff is made.

 

Cities covered by the system:
 ٭   This system was launched in the company in 1987 and has covered the cities of Ardabil, Pars Abad, Meshgin, Garmi and Khalkhal. In the first half of 1994, during the planning of other cities of the province including:
Bileh Sawar, Jafarabad, Aslandoz, Angut, Razi, Lahrud, Fakhrabad, Hir, Nemin, Anbaran, Abibeglu, Nir, Koraim, Kausar, Kalor and Hashtjin are covered by the system.
Introducing the software capabilities of the system :

 ٭         The possibility of receiving calls and recording conversations between the answering operator and citizens.

 

٭         Creating a working file for each phone call and using recorded conversations as audio documentation of that call.

 

٭     The possibility of communicating with the subscriber affairs database to receive additional information (such as address, subscriber technical specifications such as debt balance, etc.) and attaching it to the file to speed up the registration of information.

 

٭         Referring all calls to a decision-making center to identify and categorize calls and send them to related centers.

 

٭         Receiving calls in areas and acting units is completely mechanized.

 

٭         Registering the initial diagnosis and estimate of the incident reported in the system.

 

٭         The possibility of defining an alert on the performance of personnel and the status of the collection to inform managers to make important decisions.

 

٭         Issuing the mission form including the address and a brief description of the incident and handing it over to the dispatch chief.

 

٭     Maintaining continuous contact with the dispatch team and recording information related to the progress of the work process for the use of responsive operators in order to inform the citizens (in case of water cut and possible technical problems, etc.).

 

٭         Reviewing the process of operation and follow-up of each case from the beginning to the end by the investigation unit and related departments.

 

٭     The possibility of managing special situations and establishing communication with different areas in case of need to send operational teams and establish communication outside the organization (such as contacting and requesting cooperation with the municipality, electricity company, fire department, etc.).

 

٭     Registering the end of operations and archiving the file to prepare management reports that will be used by the relevant officials in the future.

 

٭         The possibility of following up and tracking calls related to complaints and criticisms related to each case after the completion of the operation to resolve the incident.

 

٭         The possibility of updating the system automatically and automatically at all levels of the collection.

 

٭         The possibility of analyzing the available data and preparing various reports for the use and policy making of the officials of different departments of the company

 

٭         The possibility of surveying subscribers when filing files, to confirm the correctness of personnel performance.

 

٭         The possibility of using vector maps in the system.

 

٭         The possibility of specifying the location of the accident on the map and reporting the density of information on the map.

 

٭         The possibility of defining the areas under the influence of the company's current operations on the map and using it to inform subscribers.

 

٭     The possibility of identifying subscribers who have already called, displaying the call history and displaying their information (including address and subscription number) automatically.

 

٭     In the design of the above software, it has been tried to use the facilities of the Internet and the World Wide Web, so that high-level managers, for whom it is a major need to view reports and know the available statistics, can access the information they need at any time and in any place. to be