Change of use of
 water branch

Change user type

1. File number / property subscription
2. Letters of Jihad / Tourism / Letter or permission of Samat Office

Electronic payment
 according to the approved
tariffs of the day

5 Days

Change the diameter of the water branch

Increase or decrease the diameter of the existing branch at the joint request (in compliance with paragraph 21-4 of the Operational Regulations)

1. File number / property subscription
2. Municipal drilling permit

In accordance with the approved tariffs of the day
 , electronic payment

12 days

Changing the specifications of water and sewage subscribers

Changing the characteristics of the property and the owner after reviewing the submitted documents (in accordance with the provisions of paragraph 4-30 of the operating regulations)
Description: Includes change of name, address and.

1. File number / property subscription
2. Documents of ownership and national card (for renaming only)

Electronic payment according to the approved tariffs of the day

5 Days

Changing the number of residential units of water and sewage subscribers

Increase or decrease the number of residential units based on the submitted documents

1. File number / property subscription
2. Permits to change the number of residential units

Electronic payment according to the approved tariffs of the day

7 Days

Change the contractual capacity of the water branch

Increase or decrease the contractual capacity of non-residential properties based on the submitted documents (in accordance with the provisions of paragraph 19-4 of the operating regulations)

1. Subscription number / property file
2. Jihad letter / tourism letter / letter or license of Samat office

Electronic payment according to the approved tariffs of the day

7 Days

Replacing the water meter

Replacement of a new meter instead of a damaged or worn property meter, in accordance with paragraph 39-4 of the operating regulations

1. Subscription number / property file

no fee

10 Days

Water meter test

Check the correct operation of the meter after the subscriber request and pay the relevant fees

1. Subscription number / property file

Electronic payment according to the approved tariffs of the day

10 Days

Announcement of water meter operation

Announcement of meter consumption number by the owner or residents of the property due to non-reading of the meter

1. Subscription number / property file
2. Current meter number

zero

instantaneous

Water meter separation

Installation of sub-meters at the joint request if there are conditions

1. Proof of ownership
2. National card
3. Letter of commitment
4. Municipal drilling permit / Jihad letter / Housing letter
5. Exemption

Electronic payment according to the approved tariffs of the day

12 Days

Relocate the water meter

Displacement of sewage meter and siphon, change of branch level, change of branch direction

1. File number / subscription
2. Identity documents
3. Positive documents of ownership
4. Necessary permissions of related devices

Electronic payment according to the approved tariffs of the day

12 Days

Sale of tanker water

Sale of mobile water by tanker

1. Complete the application form
2. Payment receipt

Electronic payment, tailored to the situation

24 hours

Install additional sewer siphon

Installation of the second or third branch of the property sewage upon the request of the applicant and if the necessary conditions exist

1. Subscription number / file
2. Necessary permissions of related devices

Electronic payment according to the approved tariffs of the day

21 Days

Request to review the bills of water and sewage subscribers

Checking the invoice for the accuracy of the calculation and also checking its costs for reading errors, meter failure or burst pipe

1. Subscription number / property file

no fee

3 Days

Debt settlement of water and sewage subscribers

Providing the possibility of electronic payment of bills through the site, telephone and …

1. Applicant request or notarial inquiry letter
2. Subscription number / property file

Based on notified tariffs

3 Days

Answer to the inquiry of water branch ownership

Determining the debt and the status of water and sewage branch and answering the inquiry.
1. Inquiry upon joint request
2. Inquiry at the request of the office

1. Request an inquiry

no fee

2Days

View the records of bills and payments of water and sewage subscribers

Issuance of duplicate receipts or records at the joint request

1. Subscription number / property file

no fee

instantaneous

Collect or merge water diversion

Collection of additional property divisions in case of merger of two or more divisible properties (in accordance with paragraph 42-4 of the Operational Regulations)

"1. File number / property subscription
2. Ownership document or other positive documents
3. National card of the owner
4. Required permissions from related devices "

Electronic payment according to the approved tariffs of the day

12 days

Temporary disconnection and connection of water branch

Disconnection and connection of water / sewage branch at the joint request (in accordance with clauses 41-4 and 40-4 of the operating regulations)

1. Temporary suspension request letter

electronic payment

3 Days